Shipping & Returns

🚚 Shipping

We ship worldwide. Each hat is packaged with care to arrive in perfect condition. Standard shipping typically takes 5–10 business days (EU) and 10–15 business days (international). Express options may be available at checkout.

You'll receive tracking information once your order ships. Log in to your member dashboard to view order status and tracking details.

↩️ Returns & Exchanges

Due to the custom, hand-designed nature of our hats, we handle returns on a case-by-case basis. If you receive a hat that doesn't match your order or arrives damaged, please contact us within 14 days of delivery.

Email us at hello@cocohawaii.com with your order ID and a brief description. We'll work with you to make it right.

🎩 Custom Orders

Custom-designed hats are made to your specifications. Production time varies; we'll keep you updated on your order progress. Custom orders may have different return policies— we'll confirm before you complete your purchase.